Frequently Asked Questions
Everything you need to know about your next favorite instrument.
How do you ensure guitars are safe during shipping?
Every instrument undergoes a professional inspection and setup before being double-boxed with high-grade, shock-absorbent materials to ensure it arrives in perfect playing condition.
What is your return policy for instruments?
We offer a 30-day return window for all standard inventory. If you are not completely satisfied with the tone or feel of your guitar, you can return it for a full refund, minus shipping costs.
Do you offer financing options?
Yes, we partner with specialized providers to offer flexible monthly payment plans, allowing you to bring home your dream guitar now and pay over time.
Are the guitars set up before they are sent out?
Absolutely. Our in-house luthiers perform a comprehensive multi-point inspection and professional setup on every guitar to ensure optimal action and intonation right out of the box.
Do you ship internationally?
We ship to most countries worldwide. Please note that international orders may be subject to local customs duties and CITES regulations regarding specific tonewoods.
How can I track my order?
Once your instrument has been inspected and dispatched, you will receive an email with a tracking number and a link to follow its journey to your doorstep.